List of trainingsList of educational programs, practical trainings and master classes
Introduction of basic techniques used in the automotive industry. Quality tools
Development of the company’s management system
Development of the production system, cost management and loss reduction
Occupational health and safety management
| № | Title | Content | Duration, ac. hour. |
| Development, implementation and improvement of quality management system in the automotive industry in accordance with IATF 16949: 2016 and OEM requirements |
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| 1 | IATF 16949:2016 implementation requirements and practices (for professionals with little or no experience in the automotive QMS field) | Training for students (specialists, senior and middle management) without knowledge and experience in QMS audits in the automotive industry. A detailed study of IATF 16949:2016 and ISO 9001:2015 requirements.The practice of requirements implementation. Standard implementation strategy and certification planning. | 24 |
| 2 | IATF 16949:2016. Changing requirements. Internal auditor (for professionals with working experience with automotive standards) | Study of the methodology for the implementation of specific requirements. Classroom trainings and workshops with explanations of the most critical requirements from the point of view of the customer and explanation of typical errors. Practical application of the studied methodology. Training of internal auditors. | 24 |
| 3 | Audits of the first and second parties of the QMS in accordance with the requirements of IATF 16949:2016, ISO 19011:2018, customer requirements (for professionals with little or no experience in the automotive QMS field) | Training for students without knowledge and experience of QMS audits in the automotive industry. A detailed study of IATF 16949:2016 requirements, including ISO 9001:2015 requirements. Practice of requirements implementation. | 24 |
| 4 | Audits of the first and second parties of the QMS in accordance with the requirements of IATF 16949:2016, ISO 19011:2018 (for professionals with experience in the automotive industry) | Training for experienced students who are familiar/participated in QMS audits in the automotive industry. A detailed study study of IATF 16949: 2016 and ISO 9001: 2015 requirements. The practice of requirements implementation. | 16 |
| 5 | IATF 16949:2016 implementation requirements and practices. First and second party audits in accordance with IATF 16949:2016, ISO 19011:2018 (for professionals with little or no experience in the automotive QMS field) | Training for managers and acting auditors of the first and second parties of suppliers with little or no experience, certified according to ISO/TS 16949: 2008 and participating in the preparation and passing of transitional audits or preparing for certification in accordance with ISO 9001: 2015. Students are familiar/participated in the seminar training IATF 16949:2016 requirements. During the training we analyze changes in the requirements for audits of the first and second parties in accordance with the requirements of IATF 16949:2016, the practice of ISO 19011:2018. | 32 |
| 6 | IATF 16949:2016 implementation requirements and practices. Requirements of ISO 9001:2015. First and second party audits in accordance with IATF 16949:2016, ISO 19011:2018 (for professionals with little or no experience in the automotive QMS field) | Training for suppliers certified according to ISO/TS 16949:2008. A detailed study of IATF 16949:2016 requirements, including ISO 9001:2015 requirements. Practice of new requirements implementation. Preparation for certification. Study of the requirements of IATF 16949: 2016, ISO 19011: 2018 to the internal audit and audit process of the second party (suppliers, providers). Building efficient audit process and its interconnection with correction procedures. | 40 |
| 7 | Strategic planning, monitoring, analysis and improvement of the organization's QMS. Management by objectivess | Strategic planning, goal setting and deployment, quality meeting system, QMS analysis by management, development plan, continuous improvement. The process of enterprise management and continuous improvement. Implementation of the Deming cycle and the concept of continuous improvement. Monitoring of indicators. Practice of tools implementation. | 16 |
| 8 | Risk and opportunity management | Types of risks for an organization. Methods of risk detection and identification. Overview of risk assessment. Opportunities identificationin in the organization. Building a system of risk and opportunity management in the organization. Implementation practice. | 16 |
| Introduction of basic techniques used in the automotive industry. Quality tools | |||
| 9 | Planning the quality of new products in accordance with APQP (AIAG). Basics of the project approach. Production Part Approval Process (PPAP) | Planning of new products quality in accordance with APQP (AIAG Manual). Basics of the project approach. Production Part Approval Process (PPAP). Customer requirements for managing new product development projects and changes to them. | 32 |
| 10 | New product quality Alliance procedure ANPQP 3.1&3.2). ANPQP SI. HCPP information system | IATF 16949:2016 requirements to projects of new products development. Project approach. Basics of project management. Planning the quality of new products in accordance with APQP (AIAG). Alliance requirements for the new products development. ANPQP procedure. Design of life cycle products. Design and development of life cycle processes. Validation of products and processes. Project management at the mass production stage. Project risk analysis. | 32 |
| 11 | Alliance procedure for the Quality of New Products (ANPQP 3.2). ANPQP SI Information System. Main differences between version 3.2 and 3.1 | Training for managers and specialists who have experience in version 3.1. Formation of competencies for the application of the ANPQP procedure (Alliance New Product Quality Procedure - a joint procedure for the quality of new products, under version 3.2, main differences between version 3.2 and 3.1). Using the SI ANPQP portal. Analysis of the customer's goals and expectations within the framework of ANPQP activities. | 16 |
| 12 | Failure Mode and Effects Analysis of product/design/process (FMEA/PFMEA/DFMEA). Edition of the FMEA manual 2019. Basic course (for specialists of organizations that are not engaged in product design themselves) | General provisions of the FMEA method. Principles of FMEA application. FMEA stages. Implementation of FMEA at the enterprise. Methodology of FMEA-design (DFMEA). Methodology of FMEA process (PFMEA). Master class on identifying and evaluating failure risks, developing a solution to reduce failures risks, risks identification and severity determination of their consequence in the metals, the probability of occurrence and detection, and implementing a solution plan. | 32 |
| 13 | Failure Mode and Effects Analysis of product/design/process (FMEA/PFMEA/DFMEA). FMEA AIAG and VDA manual 2019. Reverse PFMEA (for specialists of organizations engaged in product design independently or together technologists + designers) | Analysis of the types and consequences of product/design/process (FMEA/PFMEA/DFMEA). FMEA AIAG and VDA manual 2019. Structural and functional analysis. Design methods (DFM - design for manufacturing, DFA - design for assembly, DFS - design for service, DFE - environmental design). Evaluation of the technological effectiveness of the product concept based on DFMEA. Design Review. Ranking and management of the product/process characteristics (HCPP). Reverse PFMEA. | 440 |
| 14 | Analysis of the types and consequences of process failures (PFMEA). Managing special and key features. Reverse PFMEA. - for technologists | Training for suppliers-developers and products manufacturers. The training is intended for managers and specialists of the design and technology service and the quality service that helps to distribute rights and responsibilities in the course of potential inconsistencies analysis. This program is focused on specialists with advanced knowledge. | 24 |
| 15 | Functional analysis. Characteristics deployment. Design failure risk analysis (DFMEA). - for designers | Types, description, algorithm, rules of conduct. Evaluation of the manufacturability of the product concept based on DFMEA. Design Review. Manage special and key features. Design methods (DFM - design for manufacturing, DFA - design for assembly, DFS - design for service, DFE -environmental design) | 24 |
| 16 | Statistical process management (SPC) and measurement system analysis (MSA) | Requirements and implementation practices based on SPC AIAG 2005, MSA AIAG 2010, VDA 5. Suitability of control processes. Specific customer requirements. | 24 |
| 17 | Introduction to statistical methods for product quality and process control. Managing the variability of key characteristics | Deployment of product haracteristics to the characteristics of the technological process. Selection of methods for product and process characteristics management. Management of key characteristics of technological processes. | 24 |
| 18 | Determination of the required tests based on product requirements. Design of experiments | Determination of the required tests based on product requirements. Planning and conducting experiments as part of new projects/ product and process change. Recommendations on regulating internal procedures for conducting experiments. | 16 |
| 19 | 8D problem solving process. Methods for investigating the root cause of quality problems | 8D problem solving process. Universal methods for determining the causes of 5M, 5Why?, 5W1H. QC-story. QRQC. Acquisition of knowledge and skills to problem solving, preventing the recurrence of similar problems. General rules of collection and statistical processing of information for decision-making. Escalation of problems. | 24 |
| 20 | Method of investigating the quality problems cause 5 Why | Methods for investigating the root causes of quality problems FTA (Fault Tree Analysis), 5W1H ( 5 Why). Diagrams of cause-and-effect relationships. Analysis and processing of information. Spreading positive results to similar processes/products. | 8 |
| 21 | Application of investigating methods of the root causes of quality problems and rapid response methods in production: customer methods QC-story, QRQC. Analysis and processing of information. Problems and solutions escalation | Universal methods for problems solving QC-story, QRQC. Acquisition of knowledge and skills to problem solving, preventing the recurrence of similar problems. QC-story in production. Problem identification and search for the root cause of the problem and non-detection of defects. The application of PDCA cycle and SDSA cycle (SDSA = Standardize, Do, Study, Act) in the QC-story methodology. QRQC lines/QRQC. Teamwork. General rules of collection and statistical processing of information for decision-making. Problems escalation. Standardization of accumulated experience. Visualization of the effect. |
24 |
| 22 | Analysis of reclamation concerning product. Process of finding root causes of quality problems and methods of rapid response when production. Problems and solutions escalation | Analysis of the reclamation concerning product on the territory of the enterprise.The search for root causes of problems with application of methods: description of the problem 5W2H - What? Where? Who? When? Why? How? How much? How many? Ishikawa Causal Diagram, 5 Why? 5M. Problem identifocation, search for the root cause of the occurrence and not detection of defects. Rapid response methods in production: customer methods QC-story, QRQC. Application of the PDCA and SDSA cycle (SDSA = S - standardization, Do, Study, Act) in the QC-story methodology. QRQC-lines/QRQC-workshops. Teamwork. Basics of data collection and statistical processing for decision-making. Problems escalation. Standardization of the accumulated experience. Effect visualization. |
24 |
| 23 | Quality control tools for products and processes | Customer and IATF 16949 requirements. Statistical thinking. Overview of statistical sample control tools and standards. Statistical process control. SPC practice. Poka Yoke - errors protection, types of errors protection. Measurement systems analysis. | 24 |
| 24 | Application of quality control tools for products and processes at all stages of the product life cycle | Control methods, monitoring and improvement of technological processes. Methods for controlling process parameters and product characteristics. Process management. Control method selection for a specific characteristic. Management plan. Poka Yoke - error protection, types of error protection. Monitoring and analysis of product and process quality indicators. | 24 |
| 25 | Quality and reliability management in product and process development | Analysis of input data for the product. Formation of target indicators of product quality and reliability. Product specifications and technical drawings. Analysis of the possibility of manufacturing. The management of product quality and reliability. Required tests determination based on the product requirements. Product validation plan. | 8 |
| 26 | Design for Six Sigma-DFSS. Definition. Measurement. Analysis. Perfection. Control (DMAIC) | Basics of the Six Sigma approach in the organization. Quantitative indicators in Six Sigma methodology. Staff functions. Required minimum competence. Minimum training requirements for the implementation of Six Sigma project. DMAIC methodology of Six Sigma project. Methodology of Six Sigma project. Typical methods. Monitoring of the Six Sigma project. Critical factors for the successful Six Sigma project. Six Sigma infrastructure in the organization. | 24 |
| 27 | Evaluation of potential suppliers and pre-production audits of customers, product approval, control of capacity expansion activities (PPA) | Implementation in the company processes. Performance of "diploma works" by students at their own enterprises. Form in agreement with the audience. | 24 |
| 28 | Audit of the product. Full-size product inspection | Rules, algorithm, conditions, evaluation of results, criteria for making decisions by results. | 8 |
| 29 | Production Part Approval Process (PPAP). Planning and reporting on the supplier's tests | Planning the quality of prospective products in accordance with APQP (AIAG). Production part approval process (PPAP). Planning and reporting on the supplier's tests. | 8 |
| 30 | Risk and opportunity management | Types of risks for an organization. Methods of risk detection and identification. Overview of risk assessment. Opportunities identificationin in the organization. Building a system of risk and opportunity management in the organization. Implementation practice. | 24 |
| Development of the company’s management system | |||
| 31 | ISO 9001: 2015. Quality management systems. Requirements. Development, implementation, maintenance and continuous improvement | Overview of requirements changes for the quality management system in accordance with ISO 9001:2015. Recommendations on the transition to the new standard version. Analysis of typical mistakes occurred while implementing the requirements. | 16 |
| 32 | Retraining of internal auditors of the quality management system in the practice of conducting audits in accordance with the requirements of ISO 9001: 2015, ISO 19011:2018 (for experienced students) | Studying the requirements for internal audits ISO 9001:2015, ISO 19011:2018. Practise of internal audits performance. Work with cases of companies - participants of the training. | 16 |
| 33 | Requirements of the international standard ISO 9001: 2015. Internal audit in accordance with the requirements of ISO9001: 2015, ISO 19011: 2018 | Training for organizations certified by ISO 9001:2008 and students who are familiar with the requirements of ISO 9001:2015. Study of ISO 9001:2015 requirements for quality management system, methods of their successful implementation. Recommendations for transition to the new version of the standard. Study of requirements for internal audits ISO 9001: 2015, ISO 19011:2018. Practical application. Work with cases of companies - training participants. | 24 |
| 34 | Internal audit in accordance with ISO 9001:2015, ISO 19011:2018 requirements (for students without knowledge and experience of conducting audits) | Detailed study of ISO 9001:2015 and ISO 19011: 2018 requirements. Typical errors analysis in the requirements implementation. Analysis of the content and form of internal audit. Basics of communication. Formation of observations. Оbjections management. Practical application. Work with cases of companies - training participants. | 24 |
| 35 | Project management (for organizations and students of all industries) | Methods of assessing and responding to project risks, planing methods to implement projects taking into account the existing external restrictions. Monitoring of project execution. | 24 |
| 36 | Supply chain management | Requirements for suppliers. Supplier management measures. Evaluation and selection of suppliers. Monitoring and development of suppliers. Managing sub-suppliers. Formation of the component supply chain (CSCC). 8D process for sub-suppliers. Audit of suppliers. | 24 |
| 37 | Project management | Methods of assessing and responding to project risks, planing methods to implement projects taking into account the existing external restrictions. Monitoring of project implementation. | 16 |
| 38 | Managing product/process changes | Product/process changes at the product development and pre-production stage and in mass production. What should be agreed with the constomer? Planning and implementing product/process changes. The purpose of the changes. Risk management when changes implementation. Change tracking. Validation of changes. Implementation of changes in production. Management of the production process after the change. Performance assessment. Visualization of changes by 4M in production. Changes to management measures in the production process for alternative measures. Sudden changes in production. Supply chain change management.Sub-suppliers change management. | 16 |
| 39 | Personnel monitoring system. Practice | Requirements for monitoring, algorithm, checklists, evaluation criteria, practical training, frequency, and follow-up actions. | 16 |
| 40 | Process control | Application of tools for quality control of products and processes at all stages of the life cycle. Methods for monitoring process parameters and product characteristics. Selection of a control method for a specific characteristic. Management plan. Poka Yoke- errors protection. Monitoring and analysis of product and process quality indicators. | 24 |
| 41 | Benchmarking. Improving the organization competitiveness | Benchmarking. Improving the organization competitiveness. | 8 |
| 42 | Professional development of managers (managerial skill) |
Increase of management professionalism and personal efficiency of the manager, development of key management competencies. Development of managerial skills, the study of management tools (task setting, execution control, motivation of subordinates, delegation). Improving the efficiency of management tasks execution by the manager. | 16 |
| 43 | Human resources management and motivation system | Management activities. Basic management skills. High personal and professional effectiveness skills. Development of management skills of line managers of industrial enterprises.Personnel.motivation and development. Fundamentals of contractual practice. Efficient communication skills. Managing the situation. | 16 |
| 44 | Corporate social responsibility (CSR) | The concept of CSR. Requirements for corporate and social responsibility management based on the ISO 26000 recommendations and the SA 8000 Corporate and social Responsibility management System evaluation system. | 16 |
| 45 | Finance for "non-financiers" | Financial description of activities. Financial documents. Analysis and cost accounting. Cost price. Making decisions based on cost analysis. Analysis of indicators | 16 |
| 46 | English | Intensive study of English using communicative techniques based on emotional and semantic approach. | 100 |
| Development of the production system, cost management and loss reduction | |||
| 47 | Efficient production systems. Development of a lean production management system | Overview course on production system development tools ("Just in time", VSM, Kanban, 5S, work standardization, "TPM", "SMED", "KAIZEN") | 24 |
| 48 | Universal hardware management TPM. Overall Equipment Effectiveness (ОЕЕ). Single-Minute Exchange of Dies (SMED) | Losses related to the operation of the equipment. TPM tools. Monitoring of the technical condition of the equipment. The overall efficiency of the use of OEE equipment. | 24 |
| 49 | The system of workplace organization (5S) | Organization of workplaces in accordance with 5S system. Study of the methods of work station standardization. Practical development and application of visualization tools. | 24 |
| 50 | Value stream analysis and mapping | Value stream: approaches to the description and the transformation of the value stream. Studying the tools of value stream mapping. Methods of detection, identification and ranking of unproductive losses. "Pull" and "push" flow technologies. Pull system of production planning. Alignment of operations. The practice of application and implementation of these tools in the enterprise. | 24 |
| 51 | Cost reduction of the enterprise through the Lean, LeanLogistics, LeanCost | Ways to optimize costs in the enterprise. Material flow optimization in the enterprise with a view to reduce the amount of working capital. Analysis and optimization of internal and external logistics. Inventory management (materials, finished products and unfinished production). Tools and practices to implement cost reduction. | 24 |
| 52 | Production planning and organization of management accounting. Сost management | The concept of costs. Classification of costs for different management goals and objectives. Organization of cost accounting. Concept of cost. Types of cost. Methods of cost accounting and methods of calculating the cost of production. Methods of organization of management accounting. Planning in the management accounting system. Information base for cost management of the company. Breakeven analysis. Cost management in management accounting. Types of costs. Cost classification for cost calculation. The cost standards. Ways to identify costs. Cost allocation. Transfer pricing. Costing systems with different cost distributions. | 24 |
| Environmental management | |||
| 53 | Environmental management system based on the requirements of the international standard ISO 14001: 2015 | Study of the requirements of ISO 14001: 2015 to EMS, methods of their successful implementation. Recommendations on the transition to the new version of the standard. Study of internal audit requirements ISO 14001:2015, ISO 19011:2018. Practical application. | 24 |
| 54 | Retraining of internal auditors of the environmental management system in the practice of conducting audits in accordance with requirements of ISO 14001:2015, ISO 19011:2018 | Study of internal audit requirements ISO 14001:2015, ISO 19011: 2018. Practise of internal audits performance. Work with cases of companies - training participants. | 16 |
| Occupational health and safety management | |||
| 55 | Health and safety management system in accordance with the requirements of ISO 45001:2018. Internal auditor | Requirements of the ISO 45001:2018 standard for the health and safety management system, methods of its successful implementation. Practice. Study of the requirements for internal audits of ISO 45001:2018 and ISO 19011:2018 requirements. Practice of conducting internal audits. | 32 |
| Special trainings | |||
| 56 | Ability to perform pre-production audits (APPQ) | IATF 16949:2016 requirements for design and development of new products and processes or their modification. Validation of products and processes. Pre-production audit (PPA) of readiness for serial deliveries. Criteria for PPA customer. Internal PPA. Procedure. Competence of auditors. Development of criteria for PPA. Actions based on PPA results. | 24 |
| 57 | Measurement systems analysis (MSA) | Requirements and practical implementation based on the manuals MSA AIAG 2010, VDA 5. Control processes suitability. Specific customer requirements. EXCEL templates. | 16 |
| 58 | Statistical process control (SPC). Initial statistics, basic statistics. Process reproducibility analysis | Tools and methods of statistical management. Application of SPC to manage the stability of serial production processes. Requirements and implementation practices based on SPC AIAG guidelines and customer requirements. | 24 |
| 59 | Suitability of the production process (CAP2: method TAG or A2M) | SPC tools to manage the stability of serial production processes. TAG or A2M methods. | 8 |
| 60 | Functional analysis (AFCP) | Rules and practice of functional analysis of the product. | 8 |
| 61 | Product cost analysis (AVCP) | A method aimed at reducing the product production cost, including a study of all its components to identify opportunities for changing or standardizing the product or methods of reducing the cost of its production. | 16 |
| 62 | Design to cost (DTCO). Parallel-sequential design | Criteria review for the formation of the product cost under a new project or change. The calculation of the product cost. | 8 |
| 63 | Product quality analysis (ANAQ) | Tools review for product quality analysis at all stages of the life cycle. Requirements of standards for quality management systems and customer requirements to product quality analysis. | 16 |
| 64 | Digital modeling (DMU - Digital Mock-Up) | Selection of methods and digital modeling implementation. Modeling results. | 16 |
| 65 | Audit of manufacturing processes | Rules, algorithm, conditions, forms, evaluation of results, criteria for making decisions based on the results. | 8 |
| 66 | Control of measuring instruments and control samples | Selection and analysis of measuring instruments. Requirements for the management of measuring instruments and control samples. Practical tools. Methods for maintaining the condition of control samples. | 8 |
| 67 | Product identification and traceability | Requirements for product identification and traceability. Methods of identification. Traceability of products from the acceptance and input control of components and materials to the transfer of finished products to the customer. | 8 |
| 68 | Non-conforming products management. Response plans to the non-conforming products emergence | Requirements for the non-conforming products management at all production stages (from the acceptance and input control of components and materials to the transfer of finished products to the customer). The procedure for defects detection in the production process. Claim analysis on the territory of the customer with a "0-km" mileage. Procedure for defects detection in the warranty. The notification procedure about rejection. | 8 |
| 69 | Management of atypical situations | Requirements for the atypical situations management. Types of situations. Development of response plans for the manifestation of the situation. Situations modeling. Monitoring and situations occurrence analysis. | 8 |
| 70 | Internal laboratory | Requirements for internal laboratories activities. Methodological support of the laboratory. Management of the laboratory. | 8 |
| 71 | Training system and verification of production personnel | Requirements for the training of production personnel. Types of training. Programs development. Requirements for coaches and mentors. On-the-job training. Competencу assessment methods. Conducting periodic verification of personnel. The staff competency matrix. | 8 |
| 72 | Ranking and managing product/process characteristics (HCPP) | Special characteristics determination (SC). Categories, designation, and examples of SC. Allocation methods the SC. Risk analysis in determining SC. SC management process. Methods of measurement and control of SC. Requirements of customers and features to the management process of SH. Standards, procedures, customer guidelines for the management of SC. Deployment of the SC throughout the supply chain. Relationship of SC management process with APQP/ANPQP phases. SC documentation. SC traceability. | 16 |
| 73 | AMES | Procedure for analyzing measurement and control processes (MSA). Management of measuring instruments, including gauges.Control samples management. Personnel training system for control, measuring and testing processes. | 24 |
| 74 | Understanding, building and maintaining a monitoring plan (PVIF) | Practical approaches and tools for planning, organizing and monitoring project activities, changes, modernization, development of the organization, management of improvement plans aimed at both elimination of inconsistencies and local or global improvements. | 8 |
| 75 | Experiment plan practice (PEXA) | Plan and conduct experiments on new projects or product and process changes. Recommendations on regulating internal procedures for conducting experiments. | 8 |
| 76 | The logic of the car's development and project management (V3P) | V3P development logic. Upstream. Development. Industrialization. TTM. | 8 |
| 77 | Customer protection system against delivery of non-conforming products. Additional control posts (FireWall) | FW tasks. Application cases. The procedure of the organization. Duration. The procedure and the criteria for the closure of the post FW. Competence and training of employees. FW verification procedure. | 8 |
| 78 | Operational Reliability (SGPF) using the Weibull distribution method | Reliability criteria determination. Selection of methods for reliability assessment. Reliability prediction. Application of Weibull method to analyze the reliability of the product. | 16 |
| 79 | MRPG | Rules for the establishment and conduct of working groups. Use of brainstorming in a working group. | 6 |
| 80 | Analysis of types of potential Failures, their Consequences and Criticality (AMDEC/FMEA ) | General provisions of the FMEA method. Principles of FMEA application. Stages of AMDEC/FMEA. Methodology of FMEA-design (DFMEA). Methodology of FMEA process (PFMEA). Rules of identification and assessment of risks of failures, development of solutions to reduce the risks of failures, identification of risks and determination of the severity of their impact, probability of occurrence and detection, implementation of plan decisions. Differences in the AMDEC and FMEA methods. | 24 |
| 81 | Master Quality Authenticated (MQA) | Purpose of MQA. Procedure for the development of MQA. Application in mass production. | 16 |
| 82 | Reducing production costs. Tool MONOZUKURI | Ways to optimize costs in the enterprise. Application of MONOZUKURI methodology. Main components and tools of MONOZUKURI. Material flow optimization in the enterprise with a view to reduce the amount of working capital. Analysis and optimization of internal and external logistics. Inventory management (materials, finished products and unfinished production). Tools and implementation practice. | 16 |
| 83 | Reducing the cost of purchased parts (BOPC) | Supply chain management tools. | 16 |
| 84 | Product and process development method based on customer requirements and expectations QFD (Quality Function Deployment) | New products development and competitiveness increase. QFD Economics. International standards of the ISO 16355 series. Kano Model. International practice of QFD application. QFD levels (phases, processes). QFD's interrelation with Renault's HCPP and the 6σ approach. Methods for QFD. | 16 |